FAQs
What qualifies for $6 flat-rate shipping? TOP
Everything. This means you can combine 10 orchids, 6 pounds of coffee, a box of chocolates and a bag of Hawaiian salt for a total shipping cost of $6. Of course, this offer is subject to change without notice. When can I expect to recieve the tropical flowers? TOP
To ensure expediency and freshness we ship using 2-day FedEx. We ship Monday through Wednesday for delivery on Wednesday through Friday. Weekend and overnight delivery is available for an additional charge.
How are tropical flowers packaged? TOP
Our Hawaiian flowers are freshly harvested, washed, and inspected for "hitchikers." They are cushioned with moist, shredded newspaper to preserve the vitality of your bouquet throughout the shipping process. During periods of frost these boxes are insulated at no additional charge. The box has external handling instructions to alert the courier of the urgent and special care needed for the package.
All gift boxes are shipped via 2 day FedEx Monday - Wednesday, meaning your package will arrive Wednesday - Friday.
What is the satisfaction guarantee? TOP
We guarantee your full satisfaction of our artisan roasted Big Island Coffees and tropical Hawaiian flowers. We are not able to extend the guarantee to gift box items such as chocolates and jams.
If you are not satisfied with your purchase, simply notify us within 5 days of receiving the product and we will pay for return postage of the item as well as refund, credit, or exchange your purchase. Who do you ship through? TOP
We ship our coffee via USPS or 2 day FedEx. Hawaiian flower gift boxes are always shipped through 2 day FedEx. Why don't you offer Kona coffee? TOP
It's simple: we do not currently offer any Kona coffee because we have not found any which meets our standards. If you know of any, let us know!
Since the coffee berry boarer (CBB) has ravaged Kona coffee farms, farmers have been forced to make a decision:
1. Maintain high quality standards by sorting out defective, CBB damaged coffee beans. In this case there is less supply of high quality coffee, and all coffee demands much more work, as it requires sorting between flavorful and hollow (damaged) coffee beans. Hence, good Kona coffee is quite expensive.
2. Use everything, blend damaged crop.
Kona coffee can be excellent, floral & juicey. A great afternoon coffee. We hope they can surmount CBB quickly! Until then, there are many other beautiful coffees from around the Big Island to relax and enjoy. What is the relationship between Makana Gardens and Big Island Coffee Roasters? TOP
Makana Gardens and Big Island Coffee Roasters are owned and operated by the same people, Kelleigh Stewart and Brandon Damitz. Makana Gardens is registered as an LLC and licensed through the USDA to ship Hawaiian flowers throughout the U.S.A. Big Island Coffee Roasters grows, processes and roasts premium specialty coffee. Do you sell green bean coffee? TOP
Yes. Please contact us for current pricing. BigIslandCoffeeRoasters@gmail.com Can I visit your farm? TOP
Absolutely! Please call ahead. Our headquarters are equal parts farm, roastery, office, and home. We love giving tours, but we ask you call ahead to arrange a visit. Mahalo! Where can I buy your products? TOP
Big Island: Now being served at BayFront Kava Bar Hilo • Island Naturals Hilo, Kona, & Pahoa • Hilo Hattie Hilo & Kona • Volcano Places Bed & Breakfast • Saturday & Wednesday Hilo Farmers Market • Maku'u Market • Big Island Coffee Roasters farm and roastery
Oahu: Down To Earth King Street • Kokua Market King Street • Umeke Market Kahala • Hilo Hatties Ala Moana & Nimitz
Maui: Mana Foods Paia, Maui • How do you recommend preparing and drinking coffee? TOP
We recommend drinking Hawaiian coffee in a french press, chemex, pour over, aeropress, or as an espresso. Of course, drink it how you like it, but if you don't like how it is turning out then try something new!
We commonly drink coffee using two methods: a Chemex pot with a stainless steel Coava filter or aeropress.
In our tastings, we have noticed that the strong flavor & aroma of plastic from a standard coffee pot can hide the notes of "apricot, mineral, malt," etc. which we find in coffees. Similarly, we have found that paper filters can bring a drying, papery taste to coffees.
Sugar and cream in the coffee? Some coffees pair wonderfully with dairy, but we recommend tasting the coffee before adding cream or sugar. This way, you can clearly assess the quantity required. If the coffee is already sweet, why add sugar? We are confident that you won't need much - if any - of neither cream nor sugar when ordering coffee from Big Island Coffee Roasters.
There are hundreds of ways making the perfect coffee. Keep experimenting, and let us know which methods you prefer. | 
